We offer you an streamlined checkout process that is very intuitive. Once you finish adding items to your shopping bag, proceed to the checkout page where you will enter your email to open a new account at our store. Then the checkout will ask you for the delivery address of your order, and you will be presented with options for shipping and with options to pay via Paypal or with a credit card.
Once your order is paid at checkout, we will inmediately initiate the production of your order items. All items will be custom made with the options you selected at the store, and we'll do our best to fulfill your entire order within 8 business days, or sooner, depending on the number of items.
Once your entire order has been produced and properly packed, we will ship it to the address you provided during checkout. We will be using DHL Express as our preferred courier, and we'll let you know if we use a different company. Delivery times will vary depending on the international destination.
Orders to North America: 2 days delivery time.
Orders to South America: 3 days delivery time.
Orders to Europe: 5 days delivery time.
We only ship orders to North America, South America and western Europe. Unfortunately we don't ship to Asia, nor the middle East, nor Africa, nor Oceania. We do ship to Central America and the Caribbean, except for Mexico, The Dominican Republic and the island of Puerto Rico. If you are in one of those countries please contact us directly through our support email to put you in touch with our commercial agent in your country, so you can buy our products near your home.
When you place your first order at our store, a new customer account is automatically created using your email address. You will be able to log into your account at any time through a personal Sign-In link sent to your inbox. This link can be used only once and is only valid for 14 days. Once clicked, you will be taken back to your user area in our store, where you will be able to see your order history, order status, and your custom list of favorite products.
Our store will automatically send you an email notification after you have successfully placed an order. You will also receive an email notification when the status of your order changes from 'waiting for payment' to 'paid'. You will also receive an email notification when your order is shipped, including a tracking number so you can monitor the arrival of your products. Additionaly, during the checkout process you will be able to opt to subscribe to our monthly magazine, so you can enjoy our discount coupons along with the most complete information about our new products and collections..
Our store uses trusted third party payment processors, the likes of Paypal, PayU, or 2Checkout, which are worldwide known companies with the highest standards in regards to the security of your payment information. Our checkout process will automatically take you to the selected payment processor page, and once you complete your payment you will be taken back to our store, where you will be notified about the success of the process, and a confirmation email will also be sent to your inbox.
We don't keep any payment information since we use highly trusted third party payment processors. The only informaiton we keep from you is your email adrress. We will only use your address to send you communications and our monthly maganize, in case you opt-in to subscribe. We will not sell, disclose or share your informaiton to anyone, anytime, anywhere, for any reason whatsoever.
For inquiries about the store and about our shopping process, payment process and shipping process, please fell free to write to our email address soporte@linamedina.co. We will respond to our email inquiries during working hours (9am to 5pm) from Monday to Friday only.
